Frequently Asked Questions

What kind of products do you sell?

We sell digital storytelling resources for parents and caregivers. All products are delivered as downloadable PDF and/or audio files.

Is this therapy or medical advice?

No. Our products are not therapy and do not replace professional medical, psychological, or therapeutic care. They are emotional support stories designed to create calm, safety, and reassurance.

Who are these stories for?

Our products are intended for parents and caregivers to use with children. They are designed to be read or played together in a calm, supportive environment.

How do I receive my purchase?

After successful payment, your materials are delivered by email. The email contains a secure download link to your files.

I didn’t receive the email. What should I do?

Please check your Spam or Promotions folder. If you still don’t see the email within a few minutes, contact us at support@calmtantrums.com.

Can I download the files more than once?

Yes. We recommend saving the files to your device for future use.

Can I share the files with others?

No. Your purchase grants a personal, household-only license. Redistribution, sharing, or resale is not permitted.

Do you offer refunds?

Due to the digital nature of our products and immediate access, all sales are final. Refunds are only available in the case of a verified technical failure that prevents access to the files.

How can I contact support?

You can reach us at support@calmtantrums.com. We usually respond within 24 hours.